I had a bowl of stupid this morning...How may I help you?

I just don't know how you can stay in business when you are stupid. We went to buy a table saw at Sears. I'm not a huge Craftsman fan, but for the little use I'll give it, price, and features it usually end up being a good value. Employees must be a value too. We are talking anyone with a pulse. You would think in an economy like this they would have employees that knew what they were doing. After being told there were three in stock they disappeared because no one could find them. So I ordered one so that I could pick it up later in the week. He screwed up the transaction and I ended waiting 25 minutes to have a manager fix the problem. I would of left but my transaction was frozen in space and I didn't want to leave until it cleared. Their operation manager called to apologize later after I complained on there comment board. He did a poor job of reassuring me that any improvement will be made. I really wouldn't shop there again except I need a new battery for my drill. Maybe online is the way to go. The computer screen has as much personality as their employees. I read that Sears might not be around in 2010. I can't imagine why this would be while they hire the people they have working for them.